Privacy Policy
1. Introduction
Prime Performance Labs ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and other contact details you provide when booking a consultation, subscribing to our newsletter, or contacting us directly.
- Usage Information: Data about how you interact with our website, including pages visited, time spent on pages, click patterns, and referral sources.
- Device Information: Information about the device you use to access our website, including device type, operating system, browser type, IP address, and unique device identifiers.
- User Content: Any information, feedback, or content you voluntarily submit through forms, surveys, or other interactions with our services.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our services
- To communicate with you, including responding to enquiries and sending updates
- To personalise and improve your experience on our website
- To analyse usage trends and optimise our website performance
- To comply with legal obligations and protect our rights
- To send marketing communications, where you have given consent
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential.
- Legal Requirements: When required by law or in response to valid legal processes, such as a court order or government request.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your personal data
- The right to restrict or object to processing of your data
- The right to data portability
- The right to withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us at privacy@primeperformancelabs.com .
7. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymise it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@primeperformancelabs.com
Company: Prime Performance Labs Ltd
Registered in England and Wales No. 15781472
Registered Office: Flat 24 Bow Brook House, Gathorne Street, London, England, E2 0PW